Albany, NY Datacenter Annual Power and Battery Backup Maintenance
Posted by Joe J on 14 September 2023 07:52 AM | |
A maintenance window has been scheduled for Tuesday September 19th, 2023 to Thursday September 21st, 2023 from 8 AM to 5 PM EST. Representatives from Vertiv will be performing annual testing and preventative maintenance to power and battery backup systems in our Albany New York Data Center. During this time, there will be brief periods where our building will transfer to generator power. We do not anticipate any problems, issues or outages. However, there is always a small chance Read more | |
R1Soft Server Backup Upgrade
Posted by Jose A on 04 August 2023 04:23 PM | |
We have scheduled an upgrade of our R1Soft Server Backup (formerly Idera Server Backup or R1Soft CDP) platform software on cdp01.steadfast.net. This upgrade will involve back-end changes only and will not affect the user interface. This upgrade is being performed during the night and weekend because it is the lowest utilization period for the server. Date: Friday, August 4, 2022 Read more | |
Helpdesk Software Update
Posted by Jose A on 28 July 2023 05:21 PM | |
Dear Valued Customer, We have scheduled an upgrade of our help desk software (https://support.colohouse.com) to maintain the latest features, security, and compliance for our customer portal. Date: Friday, August 4th, 2023. Start Time: 2023-08-04 8:00 PM EDT. End Time: 2023-08-04 9:00 PM EDT. The ability to submit tickets via email and website, as well as the ability to view existing tickets and knowledgebase articles, will be unavailable during parts of the maintenance. AnyRead more | |
Helpdesk Software Upgrade
Posted by Jose A on 07 July 2023 02:00 PM | |
Dear Valued Customer, We have scheduled an upgrade of our help desk software (https://support.colohouse.com) to maintain the latest features, security, and compliance for our customer portal. Date: Friday July 14th, 2023. Start Time: 2023-07-14 8:00 PM EDT. End Time: 2023-07-14 9:00 PM EDT. The ability to submit tickets via email and website, as well as the ability to view existing tickets and knowledgebase articles, will be unavailable during parts of the maintenance. Any requests Read more | |
Albany, NY Upstream Provider Network Maintenance
Posted by Joe J on 03 July 2023 02:52 PM | |
One of our upstream providers will be conducting maintenance near our Latham NY facility during the following day/time. Start time: 12:00 AM EST 07/04/2023 During this maintenance window, you should not experience any service interruptions thanks to our built in redundancy and multiple upstream providers. However, due to the complexity of the work, there are always risks of reconvergence or unexpected interruptions. Our Read more | |