News
R1Soft Server Backup Upgrade
Posted by Jose A on 04 August 2023 04:23 PM

We have scheduled an upgrade of our R1Soft Server Backup (formerly Idera Server Backup or R1Soft CDP) platform software on cdp01.steadfast.net.  This upgrade will involve back-end changes only and will not affect the user interface.

This upgrade is being performed during the night and weekend because it is the lowest utilization period for the server.

Date: Friday, August 4, 2022
Start Time: 9:00 PM CST (UTC -6)
End Time: 4:00 AM CST (UTC -6)
Maintenance Scope: cdp01.steadfast.net


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Helpdesk Software Update
Posted by Jose A on 28 July 2023 05:21 PM

Dear Valued Customer,  

We have scheduled an upgrade of our help desk software (https://support.colohouse.com) to maintain the latest features, security, and compliance for our customer portal. Date: Friday, August 4th, 2023. Start Time: 2023-08-04 8:00 PM EDT. End Time: 2023-08-04 9:00 PM EDT. The ability to submit tickets via email and website, as well as the ability to view existing tickets and knowledgebase articles, will be unavailable during parts of the maintenance. Any
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Helpdesk Software Upgrade
Posted by Jose A on 07 July 2023 02:00 PM
Dear Valued Customer,

We have scheduled an upgrade of our help desk software (https://support.colohouse.com) to maintain the latest features, security, and compliance for our customer portal.

Date: Friday July 14th, 2023. Start Time: 2023-07-14 8:00 PM EDT. End Time: 2023-07-14 9:00 PM EDT.

The ability to submit tickets via email and website, as well as the ability to view existing tickets and knowledgebase articles, will be unavailable during parts of the maintenance. Any requests
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