Knowledgebase: Customer Portal
Maintaining Steadfast Support Access to Your Server
Posted by Patrick B, Last modified by Jose A on 31 May 2023 11:17 AM

We strongly encourage rotating passwords on a routine basis. It is, however, important that access to fully managed machines update Administrator/root level credentials. This access is critical for us to respond to any repair issues on your server proactively. Maintaining current information also speeds up our ticket response times to standard support requests and allows us to enroll systems automatically in monitoring and backup services.  

For those servers running Linux, this needn't be a chore. All technical staff uses SSH keys to allow fast and secure access. More information can be found in Securing SSH While Allowing Steadfast Support Access. CentOS users can use a custom-built RPM that will automatically update this information nightly. 

If you currently use Windows systems or do not wish to implement SSH key login, you can update your device's metadata at Remember to do so regularly if you've configured Windows to routine regular password rotation. 

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