Knowledgebase: Customer Portal
Known Issue with the Browser
Posted by Jose A, Last modified by Jose A on 19 April 2023 02:27 PM

Known Issue with the Browser

Cross-site request forgery detected

In the event that your account does not log in to the portal and you get the following error message.

"We encountered a problem (cross-site request forgery detected); please try again" When Logging In to the Support Center.

You can resolve this situation by clearing your browser cache and history files. 

If this issue persists, please try with a different browser and see if the issue follows.

While we help you with this issue, you can still submit tickets to 

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